Privacy Policy

1. Information We Collect

We may collect the following personal information when you use our website or contact us:

• Contact form data: Name, organisation name, email address, and enquiry message submitted via the website contact form.
• Sourcing request data: Name, organisation, email, telephone (if voluntarily submitted), buyer type, product category, product specification, required quantity, budget range (if provided), intended use, delivery location, timeframe, supply type, and any additional notes submitted via the sourcing request form.
• Product requirement information: Details about musical instrument, pro-audio equipment, or accessory requirements voluntarily submitted as part of a trade or product information enquiry.
• Supplier enquiry information: Company name, contact name, email, telephone (if provided), supplier type, product categories, and any details submitted via the supplier enquiry form.
• Email communication: Any personal information you include in email correspondence sent to us.
• Telephone communication: If you provide a telephone number and contact us by phone, we may retain a record of the call for legitimate business purposes.
• Cookies and analytics data: See Section 6 for details of how cookies and analytics data may be collected and used, subject to your consent.

2. How We Use Your Information

We use personal data collected through this website for the following purposes:

• To review and respond to product information requests, trade enquiries, and sourcing requirements submitted via website forms.
• To correspond with you regarding your specific enquiry by email or telephone (if provided).
• To review and respond to supplier and distribution enquiries.
• To maintain a record of business communication for legitimate commercial purposes.
• To improve the performance and usability of our website (subject to analytics consent).

We do not use personal data submitted through this website for unsolicited marketing, cold outreach unrelated to your submitted enquiry, or any purpose other than reviewing and responding to your specific request.

3. Legal Basis for Processing

Our legal basis for processing personal data is:

• Legitimate interests: Reviewing and responding to business enquiries submitted voluntarily via our website.
• Consent: Where you have expressly consented to data processing via the form consent checkbox, or where analytics cookies require separate consent.
• Contractual basis: Where personal data is required to progress a commercial supply arrangement discussed following your enquiry.

4. Data Sharing

We do not sell, rent, or share personal data with third parties for marketing purposes. We may share data with trusted service providers involved in operating our website or processing enquiries (such as form submission services), only to the extent necessary to fulfil these operational functions, and only where those services provide adequate data protection assurances. Where applicable, we may share information with suppliers or logistics partners to the extent necessary to progress a specific product supply enquiry that you have submitted.

5. Data Retention

We retain personal data for as long as is reasonably necessary to fulfil the purpose for which it was collected — generally no longer than 2 years from the date of last contact unless a continuing commercial relationship requires otherwise. Enquiry data not progressed into an active commercial arrangement will be reviewed and removed when no longer needed for legitimate business record-keeping purposes. You may request deletion of your data at any time by contacting us at the address below.

6. Cookies & Analytics

Our website uses cookies. Essential cookies are required for the website to function correctly and are always active. Analytics cookies, which help us understand how visitors use the site, are only set with your explicit consent via the cookie consent banner displayed on first visit.

No analytics or non-essential cookies are set before you have given consent. You can withdraw consent or manage your cookie preferences at any time. For full details, see our Cookie Policy.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (right to erasure).
• Restrict or object to processing of your data in certain circumstances.
• Data portability where technically feasible.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for data in transit. We use reputable third-party form and hosting providers that maintain appropriate security standards.

9. Contact & Data Requests

To exercise any of your data rights, or if you have any questions about how we handle your personal information, please contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by the "last updated" date at the top of this page. We encourage you to review this policy periodically.